Returns & refunds

Returns & Refunds Policy

Synexis Gaming Store

All purchases made on our platform are NON-REFUNDABLE and NON-RETURNABLE.

Due to the nature of digital products (game top-ups, gift cards, and in-game currency), once an order is processed, it cannot be canceled, refunded, or exchanged.

Due to the instant digital nature of game top-ups and voucher codes, completed orders cannot be cancelled or returned once delivered.

Refund Eligibility

If an order fails to process or an invalid code was generated, our 24/7 support team will verify and issue a full wallet refund or replacement promptly.

• Customers must enter correct Player ID and details.
• We are not responsible for incorrect information provided.
• Failed or pending orders may be resolved or credited to your wallet.
• Duplicate payments will be added to your wallet balance.
• No refunds for delays caused by server or system issues.

For support, contact us with your Order ID and payment proof.

By purchasing, you agree to this policy.